Best Western Plus Yakima Hotel

I’ve always liked this place I stopped staying there because of the homeless but I seen there is now on site Phoenix security and more cameras and lighting so I decided to give it a shot again and am glad I did. We overslept the first morning so missed free breakfast so walked to Waffle House! Oh and Tony was just the most friendly person you could ever have to check you in!

The hotel exceeded my expectations. Everything was clean and new. My son used the pool and it was perfect. The customer service lacked! The front desk was rude. Was on the phone when we arrived didn’t thank us for our wait hardly even looked at us. Literally didn’t look up. The gentleman who was in charge of breakfast was delightful. Said good morning and asked how we were. It’s the small things that matter and in my opinion take very little energy but is so appreciated. The front desk seemed put out and obviously hates her job.

Very impressed. Extremely comfortable, roomy and clean. Staff was very helpful and pleasant. Breakfast was amazing.

Friendly staff and a very comfortable bed. Cleanliness was great and the smell of the hotel was delightful. We would stay again.

Rooms were clean and spacious. Breakfast was pretty good. Nice indoor pool. Front desk staff were very welcoming. They offered us some home made cookies. No issues, we will be staying here again next time we visit family in Yakima.